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[Project 02]

White-label POS with 30% faster checkouts

Retail and Restaurant

Designing a White-Label POS System for Retail and Restaurants

A Customizable Solution for Seamless Transactions

[Project Overview]

The goal was to design an intuitive and adaptable POS system that streamlines transactions, enhances inventory management, and supports white-label customizations. The system needed to cater to both retail and restaurant industries, ensuring seamless brand integration while improving operational efficiency.

[Industry]

Retail and Restaurant

[My Role]

UI / UX Designer

[Platforms]

Android

[Timeline]

August 2024- January 2025

[Persona]

Michael Carter

Retail Store Owner & Restaurant Operator

A busy retail and restaurant owner, struggles with slow checkouts, inventory management, and POS customization while seeking a seamless, user-friendly solution.

Age: 38

Location: Austin, Texas

Gender: Male

[Goal]

Speed up transactions and reduce checkout time.

Easily manage inventory and menu updates across locations.

Customize the POS to match brand identity and improve customer experience.

[Frustrations]

Slow and inefficient checkout process leading to customer frustration.

Difficulty managing inventory and orders in real time.

Poor mobile optimization that slows her down.

[Process]

[01] User Research

Conducted interviews with retail store owners, restaurant managers, and cashiers to understand daily challenges.

Observed real-world POS usage to identify inefficiencies in checkout, inventory management, and order processing.

Surveyed businesses to determine the most requested features for a customizable POS system.

[01] User Research

Conducted interviews with retail store owners, restaurant managers, and cashiers to understand daily challenges.

Observed real-world POS usage to identify inefficiencies in checkout, inventory management, and order processing.

Surveyed businesses to determine the most requested features for a customizable POS system.

[01] User Research

Conducted interviews with retail store owners, restaurant managers, and cashiers to understand daily challenges.

Observed real-world POS usage to identify inefficiencies in checkout, inventory management, and order processing.

Surveyed businesses to determine the most requested features for a customizable POS system.

[02] Insights

Businesses need a fast and intuitive checkout process to reduce customer wait times.

Inventory management must be real-time and automated to prevent stock issues.

A white-label solution is essential for branding and customization based on business needs.

[02] Insights

Businesses need a fast and intuitive checkout process to reduce customer wait times.

Inventory management must be real-time and automated to prevent stock issues.

A white-label solution is essential for branding and customization based on business needs.

[02] Insights

Businesses need a fast and intuitive checkout process to reduce customer wait times.

Inventory management must be real-time and automated to prevent stock issues.

A white-label solution is essential for branding and customization based on business needs.

[03 Design Solution]

Created a modular and scalable POS system adaptable for both retail and restaurant businesses.

Designed an intuitive user interface with category-based navigation, multi-payment support, and quick actions.

Integrated real-time inventory tracking, role-based access, and CRM/loyalty program compatibility.

[03 Design Solution]

Created a modular and scalable POS system adaptable for both retail and restaurant businesses.

Designed an intuitive user interface with category-based navigation, multi-payment support, and quick actions.

Integrated real-time inventory tracking, role-based access, and CRM/loyalty program compatibility.

[03 Design Solution]

Created a modular and scalable POS system adaptable for both retail and restaurant businesses.

Designed an intuitive user interface with category-based navigation, multi-payment support, and quick actions.

Integrated real-time inventory tracking, role-based access, and CRM/loyalty program compatibility.

[04] Testing & Iteration

Conducted usability tests with retail and restaurant staff to assess efficiency and ease of use.

Gathered feedback on checkout speed, button placement, and system responsiveness.

Refined the design based on insights, optimizing workflow efficiency, accessibility, and third-party integrations.

[04] Testing & Iteration

Conducted usability tests with retail and restaurant staff to assess efficiency and ease of use.

Gathered feedback on checkout speed, button placement, and system responsiveness.

Refined the design based on insights, optimizing workflow efficiency, accessibility, and third-party integrations.

[04] Testing & Iteration

Conducted usability tests with retail and restaurant staff to assess efficiency and ease of use.

Gathered feedback on checkout speed, button placement, and system responsiveness.

Refined the design based on insights, optimizing workflow efficiency, accessibility, and third-party integrations.

[Outcome]

Faster Transactions – Reduced checkout times by 30%.
Seamless Customization – Enabled easy white-label branding.
Improved Usability – Enhanced staff adoption with an intuitive UI.

[Key Learnings]

Simplified Navigation

Clear hierarchy and quick-access features enhance efficiency.

Simplified Navigation

Clear hierarchy and quick-access features enhance efficiency.

Simplified Navigation

Clear hierarchy and quick-access features enhance efficiency.

Balanced Customization

White-label flexibility without compromising usability.

Balanced Customization

White-label flexibility without compromising usability.

Balanced Customization

White-label flexibility without compromising usability.

Consistent UI Patterns

Uniform design improves adoption and reduces training time.

Consistent UI Patterns

Uniform design improves adoption and reduces training time.

Consistent UI Patterns

Uniform design improves adoption and reduces training time.

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